Voices: Automation Strategies

Resolve Maintenance And Operations Conflicts

Industrial IoT-enabled tools can help improve collaboration between the two groups in pursuit of common organizational goals.

By Paula Hollywood, Senior Analyst, ARC Advisory Group
Oct 22, 2019

A quick poll of the industry professionals attending the Maintenance & Operations: Better Together session at the 2019 ARC Industry Forum in Orlando last February revealed that conflicts between operations and maintenance groups remain the norm in many organizations. Operations are focused on short-term production goals while maintenance takes a longer-term view to help ensure asset reliability. This often leads to conflict between the two groups. But, as we learned, new Industrial Internet of Things (IoT)-enabled tools can help improve collaboration between the two groups in pursuit of common organizational goals. This is consistent with ARC Advisory Group research.

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