Honeywell Opens Customer Experience Center

Oct. 28, 2014
Honeywell opened an interactive demonstration center in Houston to give its industrial customers a glimpse into the future of managing their manufacturing operations.

Honeywell's newly-opened $5 million Customer Experience Center (CEC) – located at Honeywell Process Solutions’ global headquarters – showcases many of the company’s latest technologies for customers in the oil and gas, refining, petrochemicals, mining, power generation, pulp and paper and other industries. The center includes a plant control room outfitted with Honeywell’s Experion Process Knowledge System (PKS) Orion Console. The console is a new interface that uses the integration of larger screens, touchscreen displays, mobile device capabilities and other technologies to better assist plant operators charged with running complex manufacturing facilities.

Other CEC highlights include field instrument technologies – such as transmitters used to monitor pipelines – that have been transformed in recent years into smart devices that deliver more relevant information to operators in the control room, as well as to mobile operators. The center also demonstrates how Honeywell safety, physical and cyber security systems can be fully integrated together within facilities to achieve asset protection, and features software that helps manufacturers design their processes, train their operators and optimize daily operations, according to the company.

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