Mobile Solution Extends SAP CRM to Field Service Technicians

May 18, 2009
Syclo has introduced the SMART Service Manager

Syclo has introduced the SMART Service Manager, a mobile solution resulting from its co-innovation relationship with SAP AG. Together, the companies are extending the power of the SAP Customer Relationship Management (SAP CRM) application to field service technicians using Syclo’s SMART Mobile Suite, a family of applications certified as powered by the SAP NetWeaver technology platform. SMART runs on a broad range of devices, regardless of connectivity, to offer field service technicians instant access to the most current customer account, service order and technical information.

SMART Service Manager offers a seamless end-user experience, allowing field service technicians to utilize intuitive action-driven workflow and, in turn, empowering them to work more efficiently in the field with complete, up-to-the-minute customer history and service information. By leveraging SMART, companies can lower operating expenses and boost customer satisfaction while increasing revenue opportunities