GE Digital Introduces Acceleration Plans For Industrial Software Customers

By Chemical Processing Staff

Aug 07, 2017

GE Digital launches a new service model for customers of its Industrial Software solutions. Acceleration Plans reportedly drive faster time to outcomes and return on software investment by helping subscribers gain insights into their most critical assets and operations. Each tier provides industrial customers with access to support expertise, maintenance, training and adoption and managed services capabilities.

“Only 15% of software deployments are considered very successful. Organizational readiness, support, training and data quality need to be accounted for if positive business outcomes are going to be generated,” says Chad Naeger, senior vice president and chief customer success officer for GE Digital. 

Acceleration Plans offer three tiers of increasing value depending on customer needs.  The tiers provide the tools and guidance to make new software installation and adoption successful, and reportedly help maximize return on investment. Recent GE Digital customers with complicated enterprise level installations have achieved a return on investment within eight months by leveraging services such as those offered in the Acceleration Plans, according to the company.

“With the advancement of analytics and machine learning, the opportunity for industrial companies to transform and become digital enterprises is real,” says ARC Advisory Group Senior Analyst Paula Hollywood. “For transformations to be truly beneficial however, new technology needs to be successfully adopted and implemented by the organization and services must play an integral role.”

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