Advanced Analytics Proves Its Value

Self-service software speeds problem-solving and eases capturing and sharing of knowledge.

By Fabrice Leclercq, Total Refining & Chemicals, and Janice Abel, ARC Advisory Group

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Total Refining & Chemicals, Paris, transforms crude oil and natural gas into finished products or intermediates for making chemicals. Like many companies with global operations, Total is evaluating, testing and deploying advanced analytics technology to gain more insights into its real-time process data. These analytical tools allow the company to quickly discover and diagnose potential issues and help plant workers improve performance.

The adoption of advanced analytics technology fits into Total Refining & Chemicals’ overall digital roadmap for becoming an even-more-efficient data-driven organization. The priorities for this roadmap are: safety, availability, cost control and energy efficiency.

Making the most of advanced analytics requires effectively evaluating in real time the huge volumes of data generated by the thousands of assets and millions of sensors on its sites — in a way that empowers plant personnel to interpret the data themselves.

Total was looking for technologies that made it easy for process engineers as well as plant operations and maintenance personnel to gain actionable insights from their data and quickly diagnose abnormal conditions or potential problems. The company launched a pilot project at its Antwerp, Belgium, site using TrendMiner advanced analytics. The pilot program started in the first quarter of 2016 and ran for one year. The benefits demonstrated during that pilot justified a global rollout of the TrendMiner software to Total Refining & Chemicals’ plants. That rollout began in early 2017.

Advanced Analytics: Pilot Program Objectives

Total decided to pilot an analytics software tool to help get intelligence from its data so employees could quickly determine the cause of process behavior or events. Whenever a problem or abnormal situation occurs in the plant, the operators and process engineers frequently face questions such as: “Has this happened before?” and “Which conditions caused the event?” These types of questions, while common, can be difficult to answer, often requiring extensive and time-consuming data investigations.

The company also wanted to reduce the use of spreadsheets and improve its ability to make sense of day-to-day situations using the analytics software. It needed the following capabilities:

• pattern-based search and discovery;
• fast diagnosis of process behavior and anomalies;
• monitoring live process and asset performance;
• prediction based on historical information;
• analysis of data in real time to enable faster decisions; and
• effective search capabilities, particularly the ability to access sensor and asset information quickly.

To choose the software for its pilot program, Total looked at various types of analytics tools. The company categorized the tools into two categories: generic and operations-specific. The generic tools require both IT development and data scientists or experts, and so are not suitable for direct use by plant staff. In contrast, operations-specific tools are designed to work right out of the box with operations-specific data. Operations-specific tools only require configuration by IT, rather than IT development.

The company also classified the tools by analytics capabilities, namely, their ability to:

• describe (illustrate what has happened based on historical data);
• discover (search historical data to determine what occurred in the past);
• predict (forecast what will happen based on historical data); and
• prescribe (recommend actions a user can take in the future).

In addition, the company required software tools that could combine historical and current data to determine the what, why and how of any issues or events, and that subject matter experts (SMEs) with no special analytics background could use directly on operations-specific data without requiring IT development.

Advanced Analytics: Results Achieved

By combining data and operational reporting from its OSIsoft PI historian with the self-service industrial analytics and data visualization capabilities of TrendMiner, Total was able to meet its requirements. Using the analytics software, process engineers as well as other operations and maintenance personnel can select process tags and search for specific behavior. Data are represented graphically, so users can match patterns, assess against similar events in the past and find correlations quickly. They can compare transitions in batch activities and share the information with everyone needing it.

All data available in the OSIsoft PI historian were used to analyze operational performance. During the pilot, it became clear how easy it was to find similar past behaviors for both anomalies as well as “normal” operation. (When you consider all the interactions with the assets, normal actually means operating within a certain envelope.) With TrendMiner, Total was able to create “golden fingerprints” for similar patterns and use those to define that envelope. Users discovered correlations in the data, shared their findings within the organization and captured them for future use by adding annotations.

The live data become transparent compared to what is considered normal. Once transparent, the user knows whether or not the data are acceptable. For instance, with rotating equipment, loss of efficiency has a large impact on units and power consumption. The software allows for easy calculation of compressor or pump efficiency and plotting as if it were a normal operating parameter.

Because the Antwerp site works with hazardous chemicals, it was essential to integrate machinery and other asset limits and constraints into the data because these cannot be exceeded. Normal operations were based on historical data rather than the information in their specifications. TrendMiner’s pattern-based fingerprinting enables users to select one or more process tags and search the data for similar performance to determine normal or optimal operating conditions. Users then can compare the fingerprinted patterns to live data and benchmark performance within the operating window.

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  • Dear Editor: I would like to ask if it is possible, if you would and may consider adding to your provisions of accessing the articles of Chemical Processing the option of accessing the articles in a PDF format, in addition to the accessibilities options: Printing, emailing and other forms of sharing. Thank you. Rabih Zayed.


  • Nice article. I have read a few other articles in this regards, it would be nice to see an article with real numbers & ROI calculations.


  • Rabih, You can easily do it yourself by using the PRINT command appearing on the top left of the article. Instead of the physical printer, choose PDF as your printer. All Windows 10 running PCs with MS Office have this option. The website can also provide this option and is very easy to do for the web developer.


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