Process Puzzler: How To Cope With Glue-Processing and Staff-Conflict Problems

Readers offer ideas of how to surmount a sticky situation

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This Month’s Puzzler

My company sells hot melt glue, and I’ve been sent to a customer, ostensibly to participate in a hazard and operability (HAZOP) study about the processing of the glue — but in reality to settle a feud between the customer’s production manager and its corporate safety engineer.

In the customer’s process (here’s the figure), hot melt first flows from a feed tank through a rotary screen. Then a high-pressure gear pump sends the fluid through an electric heat exchanger. After the exchanger, the melt goes to a duplex filter. Finally, it passes either to spray guns or gets recirculated to the tank. The hot melt should be between 350 and 370°F for the spray guns; its flash point is 400°F — production sometimes runs up to 395°F. The tank is maintained at 200°F by an electric heater when the line is down for a day or so.

In addition to the high temperature issue, I see several other problems in the skid that I would like to address to keep the customer happy: the suction rotary screen cakes up; the electric exchanger fouls; and the spray gun flows sometimes are erratic. Cleaning can be a challenge with our product, so we recommend alcohol/water recirculation at 180°F; I only sell the glue — I don’t know much about the cleaning steps. The safety engineer says the alcohol being used is the one my company recommended.

The production manager recently installed a steam condensate system to clean the paraffins and burnt resin that can accumulate. The safety engineer is concerned. He claims the return valve has been sized only for blocked flow to protect the gear pump and is not a proper relief device; he believes that alcohol or steam will be in two phases if relief is needed. The production manager strongly disagrees about the two phases. The safety engineer also is irked because the system was put in without his knowledge; the production group claims it did a ‘what-if” HAZOP. The safety engineer is talking about replacing our hot melt with something less dangerous. I don’t want to lose the customer — what do I do?

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Educate Yourself Immediately

It is crucial that you get an agreement between the safety engineer and production engineer before risking anything in a HAZOP. I assume they’re doing a full HAZOP, not another what-if. Before that happens, you’ve got homework.

First, go through the cleaning processes with your application engineers. Besides step-by-step processing, you want background information. For instance, what do other customers do? What problems could arise with the alcohol/water method? Next, reverse-engineer the steam/condensate method the production engineer is using. I suspect your engineers will have something to say about the corrosive effects of steam condensate on steel, particularly in the gear pump.

After this, work on a couple of strategic items. Find out who designed the process, and which other customer personnel might take part in the HAZOP or in subsequent process changes. Make a list and start learning about these people.

If possible, arrange a trip to see the process. Talk to the engineers and, especially, the operators, mechanics and electricians. Look at the data sheets for all the equipment. In particular, review the electrical area classification maps — not just for the area of the skid — to assess whether classifications are okay.

A key concern obviously is operation within the 350–370°F range of the hot melt. If the system operates above 370°F, with a flash point of 400°F, the electrical components must be Class 1, Division 1, probably Group D. Approach this topic carefully with the production manager. The safety manager already is feeling an itch he can’t scratch. You want them to sort it out without getting into fisticuffs.

Before the HAZOP, hold separate, frank discussions with each of them and feed them suggestions. Then, presuming tempers have settled down and a consensus has formed, bring them together. Remember, the last thing you want is to go into the HAZOP with an air of uncertainty. You’re the outsider; you’ll be the bad guy. (If the meeting works out, you may want to segue into selling them other products, like a more expensive hot melt or a cleaning agent.)

Now, let’s consider the relief situation. A return valve is designed to protect the pump, which is rated at 400 psi — it won’t respond well to over-pressure from steam condensate. Given the nature of melt, i.e., the presence of paraffins, I’d forget about a PSV and instead recommend a rupture disc sized for two-phase flow. Although it’s not your place to size reliefs and you don’t want the legal exposure by doing so, you could suggest sizing the disc for a fully open steam control valve. That seems like the worst-case scenario. For rupture discs, refer to these websites: Sizing Rupture Disks and How to size a rupture disk vent line.

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