In defining our future first we must understand our past. The late management guru Peter Drucker, when asked how he made such accurate predictions, said, “I don’t forecast; I look out the window and identify what’s visible but not yet seen.”
As reliability and maintenance professionals, to prepare for the future and to implement a new strategy, we must understand how our needs will change. If we are going to implement a new strategy or improve an existing one, we must first understand what will change for all involved stakeholders.
The reliability group at my facility recently performed an extensive review of our processes to determine areas of possible improvement and learned that, from operations to maintenance, process improvement has to be a total team effort. Here’s how we identified areas of improvement and how we deployed solutions that moved us from a reactive mindset to one that was proactive among all teams.