Rockwell Offers Service Agreement For Older Products


Mar 15, 2011

Rockwell Automation has developed a support offering to minimize the risk associated with using older or discontinued Rockwell Automation products. Rockwell's Lifecycle Service Agreement is part of Rockwell's Lifecycle Management Services suite designed to identify, mitigate and reduce automation obsolescence risk. The agreement can help manufacturers minimize financial consequences that can occur because of extended, unplanned downtime when spare parts or speedy repair are unavailable for outdated Rockwell Automation components.

The Lifecycle Service Agreement is a single package of three services designed to provide "intensive care" for obsolete automation products. The services include reserved repair, remote support and on-site support for discontinued products. 

Reserved repair provides manufacturers a “reservation” that assures access to Rockwell Automation product replacement, remediation or repair for all Rockwell Automation products included in the contract. Reserved repair customers are provided repairs even when maintenance resources or spare parts are constrained or are unavailable to the general public.

Remote support for discontinued product provides unlimited online support for any obsolete or discontinued Rockwell Automation products included in the contract. Users have access to technical assistance for installation, configuration, troubleshooting, diagnosis, basic instruction programming and best-practice recommendations.

On-site support for discontinued product provides annual preventive maintenance services, migration and conversion-planning support on all Rockwell Automation discontinued products included in the contract.

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