Rockwell Automation Streamlines Remote Services Options

Rockwell Automation has reconfigured its TechConnect remote support solution to provide customers with improved troubleshooting, easier programming and product configuration, and a more seamless support experience for improved plantwide optimization, according to the company. The offering is available at four different levels: Self-Assist Support, Product Support, System Support and Application Support. Users also can now add a la carte options to their standard support level, allowing for customization.

The four updated support contract options replace the eConnect, DirectConnect, PriorityConnect and InSite offerings. However, users with existing contracts will not experience any disruption in service.

For more information about TechConnect Support service levels, visit: www.rockwellautomation.com/services/onlinephone/techconnect/. A webinar to discuss the complete offering for customers will take place Jan. 19, 2011. Please visit http://bit.ly/dFMT4T to register.

More News:

All news »

What are your comments?

Join the discussion today. Login Here.

Comments

No one has commented on this page yet.

RSS feed for comments on this page | RSS feed for all comments