Rockwell Automation has reconfigured its TechConnect remote support solution to provide customers with improved troubleshooting, easier programming and product configuration, and a more seamless support experience for improved plantwide optimization, according to the company. The offering is available at four different levels: Self-Assist Support, Product Support, System Support and Application Support. Users also can now add a la carte options to their standard support level, allowing for customization.
The four updated support contract options replace the eConnect, DirectConnect, PriorityConnect and InSite offerings. However, users with existing contracts will not experience any disruption in service.
For more information about TechConnect Support service levels, visit: www.rockwellautomation.com/services/onlinephone/techconnect/. A webinar to discuss the complete offering for customers will take place Jan. 19, 2011. Please visit http://bit.ly/dFMT4T to register.