Keep E-Mail Communication Lines Open

"Whitelisting" can ensure you get e-newsletters you really want.

By Traci Purdum, senior digital editor

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New Subscribers
Please add our "From address" or to your AOL address book:
1. Click the Mail menu and select Address Book.
2. Once the Address Book window to pops up, click the Add button.
3. Paste into the Other E-Mail field. Repeat the process for
4. Make our From address the "Primary E-Mail" address by checking the associated check box.
5. Click the Save button.

Existing Subscribers
If our newsletter is in your AOL Spam Folder, please open the email(s) and click the This Is Not Spam button. Next, please add or into your Address Book as described above.

New Subscribers
You'll want to add our From address, or, to your Hotmail Safe List:
1. Open your mailbox and click Options
2. Click the Junk E-Mail Protection link
3. Select the Safe List link 
4. Copy and paste or into the dialog box "Type an address or domain".
5. Click the Add button next to the dialog box.

Existing Subscribers
If our newsletter is in your Junk E-Mail Folder, open the newsletter and click the Not Junk button. Check to see if our email address is in your Blocked Senders list. If you see or appears on this list, select it and click the Remove button. If you have not done so, add or into your Safe List as outlined above.

Traci Purdum is Chemical Processing's senior digital editor. She will never knowingly send you junk e-mail. You can contact her at
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